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Service standards

Survey questionnaire
Rate your providers on up to 4 service elements
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Service standards specified

The provider specifies, in the form of a Service Level Agreement (SLA), the standards which will be met in delivering the service - including standards expected from the client.


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Standards contractually binding

The provider includes in the contract the agreed service standard.


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Reporting against KPIs

The provider delivers reporting against the agreed service standards by reference to Key Perfomance Indicators (KPIs).


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Bilateral penalty clauses

The provider agrees with the client penalties for not meeting the agreed service standards - applied to both client and provider


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