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Service delivery

Survey questionnaire
Rate your providers on up to 5 service elements
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Query tracking tool

The provider gives the client the ability to track the status of queries that have been raised.


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Aligned service team

The provider has a client service team specifically aligned with the service provided to the client.


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Measure own service delivery

The provider can measure and report against its service standards.


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Measure sub-custody service

The provider can measure and report against the service delivered by the sub-custodian.


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Proactive new business transition

The provider proactively manages the transition of new business through the provision of an integration manager, project plans and deliverables against targets.


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