Financial institutions are looking to drive up service quality both in-house and at vendors. ServiceMatrix supports you on your journey and motivates service partners to work with you.
Based on evaluation by prestigious institutions, ServiceMatrix presents trusted vendor ratings. Gap analysis pinpoints their strengths and weaknesses – giving your people actionable data on what requires improvement. Join your peers in using ServiceMatrix as a standard pathway.
ServiceMatrix analysis is based on a total of 3600 ratings from 245 qualifying responses to date. A vendor must have at least 10 comparative evaluations by institutions with multiple providers to qualify for the results. A significant majority of responses comes from financial institutions which, in using a wide range of vendors, are best-placed to draw fine comparisons in the performance of their chosen partners.
Respondents to simple questionnaires score their counterparties on a range of individual service elements within one or more of these areas:
FX & Pre-trade/trading
and our principals are in discussion with various parties as to applying the platform to other areas. Join your peers in expanding ServiceMatrix to examine other data flows, processes and services.
Each element is rated by reference to one or more of these measures: accuracy/timeliness, responsiveness, competence, adequacy, ease of use and/or scope. Scoring is on the following scale:
➁ Very poor -
always fails to meet expectations
➂ Poor -
often fails to meet expectations
➃ Satisfactory -
sometimes meets expectations
➄ Good -
often meets expectations
➅ Very good -
always meets expectations
➆ Excellent -
consistently exceeds expectations
Service providers have been rated at ServiceMatrix across several of the areas listed above. Those with a distinct lead in scores over a wide range of competitors across all areas evaluated, including areas for which Survey Reports are yet to be released, merit Outperformer status.
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